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Please read our warranty policy carefully before placing your order and retain a copy for future reference.

1. Warranty Policy

1.1 All goods (except as provided in 8.5 and 8.6 below) sold by the Supplier are warranted to be free from defects for the period listed on the Sales Invoice and all warranty periods run from the date of Sales Invoice. All goods supplied by Arbico Computers Limited are provided with a return to base warranty for the period specified in the invoice starting from the invoice date. Any goods that are bought on Finance (Installment Payment Plan) are only provided with a maximum of 12 months Warranty. In all cases, the maximum warranty cover provided by Arbico will not be greater than that stated in the Sales Invoice (e.g. where the Manufacturer directly provides a longer warranty).
1.2
1.2.1 The following applies only to Custom Built PC(s). In all cases where the Sales invoice contains a combination of Custom Built PC(s) and other items (e.g. Components / Peripherals / Software) the following provisions will only apply to the Custom Built PCs, and the Warranty of any other items in the Sales Invoice will be dealt with under Section 8.4 below.
1.2.2 Our Warranty applies to the PC as a whole and not to individual components contained within the PC. The Warranty only covers problems related to defective hardware supplied by us. The Warranty does not cover any software / networking or other configuration issues, nor does it cover problems arising due to incompatibility with the customers own hardware or software. Any services performed (such as RAID Setups, Overclocking Setups etc, Software Installations, Optimizations, Repairs etc.) are not provided with any warranty. Software or faults unrelated to the system hardware are also excluded from the warranty.
1.2.3 In all cases of a hardware fault we will endeavour to repair the defective part(s) or replace them with items of similar specification per our discretion. Should a returned item be found to have no fault then a £25.00 inspection charge will be levied.
1.2.4 This warranty does not apply to any cosmetic or other damage to the outer casing of the computer, dead pixel issues in PC Cases with LCD readouts / LED Display screens, defect in the goods arising from reasons other than fair wear and tear i.e. wilful damage, physical damage, accidental damage, negligence by you or any third party, use other than as recommended by the Supplier, failure to use suitable Electric Surge Protection equipment, using the goods in an unventilated / hot or dusty environment or a general failure follow the Supplier`s / Manufacturers Instructions for using the product.
1.2.5 Any alteration or repairs carried out by the customer or third parties are carried out at the customers own cost and risk. Furthermore any such repairs will invalidate the warranty unless otherwise approved by Arbico in writing. All components are serialised during assembly and tampering or removal of components invalidates this warranty. OVER CLOCKING THE CPU, RAM OR GPU WILL INVALIDATE THE WARRANTY.
1.2.6 Unless otherwise stated, any Custom Built PCs are provided with a warranty period greater than 12 months, the first 12 months of the warranty covers all parts and labour costs and any subsequent period of the warranty cover only relates to labour costs only. e.g. If a product is sold with a 3 year warranty, the first 12 months covers parts and labour, and the next 24 months covers labour costs only.

 

1.3 All Softwares, Consumables and Services (e.g. Printer Inks, Stnadard Keyboards / Mice / Speakers, Overclocking / Performance Optimization / Delivery whether Standard or Timed) are non refundable and are not provided with any Warranty.
1.4 All goods other than Custom Built PCs (see 8.2 above) or those covered by 8.3 above, are warranted to be free from defects for the period listed on the Sales Invoice and all warranty periods run from the date of Sales Invoice. The warranty is a Return to Base Warranty directly with the Manufacturer of the item in question. Only in cases where the Manufacturer does not offer a Warranty service, the warranty will be a Return to Base Warranty with Arbico. In all cases, the maximum warranty cover provided by Arbico will not be greater than that stated in the Sales Invoice (e.g. where the Manufacturer directly provides a longer warranty).
1.5 In all cases of TFTs / Screens / Monitors of all kinds, the warranty does not cover Dead Pixel issues so long as they fall within the level of Acceptable Defects as defined in ISO 13406-2. All TFT Monitors sold by the Supplier fit the ISO13406-2 Spec in Class II, which is the common class for consumer equipment (click here to learn more). Arbico does not provide any direct warranty on these items and all Warranty Repair / Replacements are dealt with by the Manufacturer of the item in question. As such, in these and other matters relating to TFTs / Screens / Monitors of all kinds, the manufacturers decision will be final in all cases.
1.6 As with most online computer retailers, the above warranty excludes dead pixel issues so long as they fall within the level of Acceptable Defects as defined in ISO 13406-2. All TFT Monitors sold by the Supplier fit the ISO13406-2 Spec in Class II, which is the common class for consumer equipment. Click here to learn more
1.7 If the goods supplied to you are damaged on delivery, you should notify Arbico Computers Limited in writing via email to info@arbico.co.uk or via the Contact Us section of our website within 48 hours of delivery. If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify Arbico Computers Limited in writing via email as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. All faults / problems or defects will be taken to have occurred on the date they are actually reported to us.
1.8 Goods can only be returned to us after obtaining prior authorisation from us to do so. Goods must be returned in appropriate packaging as we cannot accept liability for damage incurred through unsuitable packaging. Except in the case of Collect and Return warranties, in all circumstances the buyer is responsible for transit costs (both ways) using only our authorised courier.
1.9 Any guarantees / warranties provided above, specifically exclude to the maximum possible extent any losses, incidental or otherwise (e.g. Data Loss, Damage to Property or Equipment, Productivity / Time / Revenue Loss etc.), arising as a result of failure of our products. Irrespective of whether you are an end user / consumer, a business or trade customer, the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this sale.
1.10 This warranty does not affect your statutory rights as a consumer.


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29-Nov-2016