"Excellent customer service and quick delivery"

I would highly recommend these guys. I ordered a new Core i5 desktop PC after browsing the website. Spoke to a customer services guy who gave me some advice on the compatibility issues of the gear I'd selected. Paid for the PC over the phone and and it arrived after 4 to 5 days.

I was up and running within half an hour and it works perfectly. Very satisfied with this purchase.

"Good Experience."

First time buying a custom made computer. Went with Arbico after reading all the positive reviews.

Spoke to them on the phone and got some good advice. They were also open to a little negotiation too on price which is always appreciated!

Computer took 11 days to come, not the quickest but not too long either. Good think was the constant email updates stating the build phase of teh computer, testing of it..etc which is good as at least you know somethings going on and they haven't forgotten!

Computer came super well packaged and was easy to set-up.

The windows CD and product key were missing from the package which was promised over the phone. Sent them an email and received an immediate email back with an apology, the product key and the CD was put in the post. This didn't stop me from using the computer though as you have 30 days to activate.

After sales support was also good. Was called to ask if everything was ok and was offered advice on the best way to hook up my monitor.

Overall extremely happy with the product and company!

"Excellent service and great PC"

I was sceptical about buying a custom made PC online. But after taking the leap I went to Arbico computers. As they had an attractive site and easily customisable computers. I went through the process and I was very pleased. There was a couple of hiccupps along the way but were quickly and proffesionally resolved with great communication and advice.

I have a great system that has been put together well with all branded parts. Its an extremely fast and reliable system that looks brilliant also.

The cost is good also, I doubt you could find better offering the services and products these guys do. Like I said, they give you great support and actually reply to your emails and phone calls like others.

Throughout the whole process I felt like a valued customer and I'm extremely happy with the whole round experience. I was dubious but these guys made me feel that what I was spending was very worth it.

I will definetly be upgrading with these guys in the future and be recommending them to friends and family.

Thanks Arbico, a company that actually is bothered about customer service.

"PC ready for gaming"

I was searching the internet for a PC which was affordable, good quality, and ready for gaming components. I found Arbico and they seemed to be a very trust worthy company just from the quality of their site, but anyway i bought a PC with, what seemed to be average parts/specification (AMD Athlon Dual Core 3hz, 4gb ram, Asus M5A79L-MLX Motherboard, and a 160gb HDD). So i ordered the PC for around £320 all together i think and I received it within 5 days, which is what i expected as a minimum. The PC was amazing without tweaks and new parts, but as i wanted a computer which was amazing at handling games and video. I bought an Asus GeForce GTX 550 Ti video card for £100 and the computer is amazing. I am so happy with the product and the customer service I received.

"Computers and Screens for new Office"

I found the help over the phone useful in selecting the best set up for my company and once the specification was confirmed the order progressed well with me being informed at each stage.
On the second order I was late placing the order, so very appreciative that Arbico pulled out all the stops to achieve my delivery deadline between Christmas and New Year.
I have been happy with the service and prices I have received, and would use the company again.
Good prices, good communication of progress and delivery on time. Excellent.

"So Far So Good."

I ordered a high specification quad SLI gaming PC from Arbico just before Xmas 2011 after being badly let down by a comparatively well known UK firm, which trades on over-clocked machines at keen prices, they failed. Arbico trade on personal customer service and so far they have succeeded.

The PC was delivered by an Arbico technician rather than by carrier, providing peace of mind for me and I suspect Arbico. The PC arrived as ordered and on time (I chose the five-day option) just before Christmas. I was informed of progress during the build and advised correctly on adjustments to the specification, which I changed during the build. The build quality is very good, cables have been routed with care and those components I did not specify are all appropriate and of good quality. I am not used to buying pre-built machines and was a little concerned when I saw the case was sealed, a quick email to and from Arbico reassured me I was able, with prior agreement to add to the build myself without compromising warranty. This seems a sensible rather than restrictive way to proceed. The only fault so far has been with some wireless headphones, a return was agreed without any difficulty, which has saved me the hassle of trying to deal with the manufacturer.

It's difficult to be objective and suggest you spend your money with Arbico based on a single albeit large purchase but based on my experience and that of other reviewers I will certainly be buying from them again and recommend you do too.

I would just quicly like to thank you guys for the pc you made me a while back. The performance is top notch and my gtx 590 can kill any game on max settings! Your email support was also great, and the delivery was done nice and fast. I highly recommend Arbico to anyone who wants to build a good PC for a good price!

"Outstanding Service"

I Ordered my PC on the 27th December (lunchtime), discussed minor changes over the phone (no waiting in a phone queue!!)and the PC was delivered on the afternoon of the 30th December.

I was kept informed, via email, on each stage of the process from build and testing to despatch.

PC arrived in excellent condition, well packed.

This is excellent service by any measure and particularly so during the week between Christmas and New Year.

I cannot recommend Arbico highly enough. Superb!!

"i7 PC, great customer service"

Ordered an i7 PC primarily for gaming for my son's xmas present at the end of November, allowing the 13 days published delivery wait, all OK. Got regular e-mail notifictions of the status of my order which was great. Finally took receipt of the machine on Friday Dec 16th. Unpacked the PC, connected it all up and powered up. All was well, Windows install was validated, internet connectivity, monitor, speakers everything OK, then powered down. Came back to the machine on Sunday Dec 18th and it would not power up, no fans nothing, just a green flashing LED on the MB.

Under normal circumstances, Arbico fix the machine and re-send but as this was for Xmas, they very generously offered to send out a brand new machine at the same time I despatched the faulty one. Received one brand new machine on Wed Dec 21st!

I have to say that I was more than impressed with the way in which they handled this issue. We all accept that things can go wrong but it's the way in which they are handled is the measure of how good the company is and I would have no hesitation in recommending Arbico to anyone who wants a good product backed up by excellent customer service.

"Amazing"

Hard to find fault with this amazing computer! Gaming is a breeze!

I had one issue, my Windows 7 code that was shipped with the computer wouldn't Active so I sent Arbico an Email on the matter. They responded fast. They asked for info on my computer then another fast response contained a new Windows 7 Key! The key worked!

I would highly recommend Arbico to anyone making a first purchase, or even a second or third!

"Arbico - highly recommended"

The machine I ordered (10 days before Christmas) arrived quickly, on the date promised, was as described, plenty of information was given via e-mail. Perfect.

I've been buying computers online/by phone since 1992 and this is the first time this has EVER happened.

I can't comment on customer service as I haven't yet needed it, but overall a great machine at a good price with a flawless transaction.

Highly recommended.

"Warranty & After-sales service"

I purchased an Intel core i7 desktop pc from Arbico last June 2011. 2 weeks ago i was having some problems with my video card. The team were extremely helpful with helping me sort out this problem and after some troubleshooting, asked me to send the part in for testing. The part was diagnosed to be faulty and a brand new replacement part was sent. The new hardware works great. I am very happy with the overall support Arbico has shown. Definitely recommendable to anyone who wants all-round quality...

"In three words - Simply the best"

If you want a good computer that is good value for money with a superb support service - go to Arbico Computers. I cannot fault the computer or its makers, it really is the best.

"Fantastic company - remind me of Evesham in their hayday."

I have bought 2 PC's from Arbico over the last 4 years (my brother also) and have been impressed each time. It's the little things that make the difference... Receiving all the correct manuals and drivers, the orginal OS disc, all extra connectors etc.

The service I have received has always been great and then last month my liquid collant system leaked and killed my machine. Contacted Arbico and they asked for it to be returned, a few emails later (they kept me informed at all times) and I have the PC back. I have had a heatsink and fan fitted (to avoid possibility of repeating the problem) and also a new Mainboard and graphics card - opted to upgrade a 5870 to a 6950 for the price difference and extra warranty). As the warranty was still valid (for only one more month!) they replaced everything that was damaged... this was the mainboard... but further benchmarking and stress testing resulted in the GPU dying too... not only did they go the extra mile and check my hardware properly they also apologised for the extra few days this took. It is, as previously stated, the little things that make the difference and the communication cannot be faulted. Everything happened when they said it would, packaging great, prices stayed the same and staff very helpful (and knowledgable). I actually work in ICT (hardware mainly) and I went with Arbico orginally (1st PC) as it was an award winning rig (PC Review site) AND I could not build it myself cheaper at the time (using Scan and Dabs) for enough of a difference to warrant the headaches that can occur if you hit problems with a self built system. Arbico provide one point of call for warranties which means you just send back to them and they sort it out from there... much easier in the long run.

If you used to like Evesham when they were at their best, Mesh...when they used to be a player then you will love Arbico... they are the best of the three and I have no worries when buying from them. I place a high value on peace of mind, these guys provide that as part of their routine work day.

Top notch.

I would like to give a big THANK YOU to everybody at Arbico computers for my new computer.
From the first time I called, they helped me with my component selection, I was informed of all aspects of the build via E-Mail, delivery was the following day, and it was exactly what I wanted.
An EXCELLENT job from start to finish,I would recommend Arbico Computers to anybody
Thank you again.

"First class service from Arbico"

My 10 year old Evesham PC was showing its age so I decided to splash out on a new desktop. Looked at Dell and was unimpressed by the price and relative lack of customisation available. Spotted an Arbico system review in PC Advisor so had a nose about their website and, after two hours of tinkering, ordered an AMD Phenom II X4 955 system with the following spec:

ASUS M5A78L/USB3 motherboard
XIGMATEK GAIA SD1283 CPU cooler and fan
ATI RADEON HD 5670 graphics card
8GB RAM
SEAGATE 500GB SATA3 hard drive
AOC 23.6 INCH HD monitor (e2450swda)
WINDOWS 7 Home Premium 64 bit
CIT Storm tower case with 2 ZALMAN quiet case fans

This cost £730 including delivery (£20) and credit card surcharge (£10). Ordered system on Mon evening and received it 8 working days later by courier. During this time, Arbico sent regular order status updates by email together with a dispatch notification (with tracking number) on the eve of the delivery day.

System was very well packed and included the Windows OS on an actual CD (big thumbs up). CIT Storm tower case looks the business and was worth the £20 upgrade. System worked perfectly straight out of the box - quiet and very fast. Nice to receive a brand new PC unencumbered by useless bloatware (another thumbs up). Also very impressed with the AOC monitor - excellent resolution and no dead pixels.

My experience with Arbico was excellent. I'd recommend them to friends and do business with them again.

"Superb Silent PC"

The silent PC purchased over 2 years ago remains silent and reliable despite 24/7 usage. After opening up the PC for the first time the assembly is tidy and impressive. A brilliant assembled PC!

"Satisfied Customer"

I have bought home 2 desktop pc's from Arbico because of the brilliant value, excellent & helpful customer service and delivery on time. The first was a high spec suitable for an ICT student & gamer. The second for my home use and I am very happy. it really wouldn't have been worth paying all the extra money for the convenience of a laptop when I could have have twice the goodies with a desktop, and the value from Arbico. When they couldn't supply an item, they upgraded my order and gave me an even better alternative. I would recommend them without hesitation.

Dear Arbico,

My PC was received back in good condition as promised on Tuesday 8 November. I have been using it extensively for the past 5 days and can report that everything seems to be working perfectly.

I would like to thank you for the way for way you dealt with my problem.
Your customer service, of which you are justifiably proud, was excellent. I will be recommending your products and services to my family and friends.

Many thanks.

I love the computer, everything works fine after I fixed my networking problems. Its excellent value for money and the customer service was excellent both before and after the sale. I was given thorough updates regarding the delivery aspect and it arrived on the day promised on day 1. Any queries I had about the technical side after purchase were answer concisely and promptly. Your company offers an excellent service and I would recommend them to anyone looking to buy a new pc.

"Great Service"

I've just received my newly built computer from Arbico and they have been fantastic every step of the way.

I don't tend to write reviews, but I was impressed enough to feel that they deserve one. These were the highlights of my experience:

- Top of the line equipment at very competitive prices. This was the reason I considered them in the first place.
- Proactive but not pushy. I saved my initial configuration online and was contacted via email the next day by a very helpful sales rep who went over what I was looking for and provided me with excellent options.
- Impeccable communication. I was informed at every step of the build process. Responses to my emails were always very quick.
- On-time delivery. Early in the process I was given an estimate of what day the computer would arrive at my door, and sure enough, there it was.

Everyone I dealt with at Arbico has been friendly and knowledgeable and I was very happy with the overall experience. I wouldn't hesitate to recommend them to a friend.

"Value for Money"

Having purchased computers from the well known big retailers in the past I decided to try Arbico after reading many good reviews about them. I knew approximately what I was looking for and what my main needs were so I visited there website and chose a machine, then I rang them for advice and was pleasantly surprised, They went through what I had selected and gave advice on how to get a better performance from the computer to suit the tasks I required from it, and for less money than my original specification. I have had the computer now for six months, it is on every day of the week and runs beautifully doing all the tasks I require of it. I found their service was excellent in every respect, and would most certainly use them again . I was so pleased that when my brother’s old computer stopped working a while ago I did not hesitate in recommending Arbico to him, he now has his new computer and is well pleased with both PC and service.

The ARBICO ELITE-i7-2657MX was placed 1st in “Best Buy” Group Test in the magazine PC ADVISOR.
 
I purchased the Arbico Elite in June 2011 – very impressive graphics, sound card and no problems moving old programs from XP.
 
Unfortunately, the CPU failed after 4 months – computer returned to Arbico and the CPU was replaced under the warranty and returned to me in 5 working days.
 
Great computer with good after service – a good buy in my opinion.

"Arbico - The Perfect Computer"

A week or so ago, I was hunting for a computer which would connect to my Internet wirelessly, and be able to work on. Then a friend suggested Arbico Computers. So I visited the website, and finding that I can give a computer what I want and they build it all for me. So I upgraded a computer, and ordered it. Arbico kept me up to date with what was happening via emails, until the day they told me it was to come. It arrived. I set it up, and found out everything was installed for me. I had a brilliant large monitor, a suitable keyboard and a very snazzy mouse, along with some speakers. The software was as good as the hardware, working perfectly. I was able to connect to the Internet and now am well on my way.

Thankyou Arbico Computers.

"Fantastic Customer Service and Quality Product"

Arbico have been a pleasure to deal with from the start.
Initially my son made a few enquiries as it was he who needed a new pc, and each email was answered efficiently and quickly.
I then went on to place the order, which was acknowledged immediately and we were given the option to make any changes or upgrades before confirming the order.
The order arrived exactly when it should have, and was packaged perfectly keeping the contents very well protected.
We had to make one small enquiry after setting it up and as usual Arbico got back to us within a couple of hours with the solution to our query.
A super company who we wish every success for the future.
We wouldn't shop anywhere else now.

Many thanks!

The service I have received from Arbico has been consistently excellent - I shall recommend you whenever possible.
 
Regards,

Excellent company to deal with

New computer arrived on time. Had everything I asked for. Was packaged really well.
Emails were answered promptly. Customer service was top notch, a sales advisor called me the next day to go over my order and allowed me to make some changes that i wanted but couldn't see how to do on the website.
Very courteous company.

Will use them again and will recommend to everybody.

I started out with one of Arbico's basic model and then tweaked it to my own requirements. The price came in under that I'd found on other sites for a very similar spec. Within a day or so of placing the order, I received a mail pointing out a couple of problems with the tweaks I'd made and included upgrades to the spec as well as some other useful upgrades I hadn't considered.

I was kept informed by mail of the progress of my machine and Arbico were kind enough to rearrange delivery for me, as I wasn't available on their original date.

The PC arrived on the day promised, well packed and all I had to do was plug it in and switch it on.

All in all, an excellent service and I have already recommended Arbico to a friend.

Being a cynic myself, let me make this perfectly clear from the outset - I have no affiliation to Arbico Computers nor any of its staff.  I have received no incentive or encouragement to post this review either financially or by way of free or discounted goods.  I have placed this review purely in the mind that outstanding customer service deserves to be recognised.  I hope you find it helpful:

I finally admitted that I can’t upgrade my 16 year old computer any more to keep it running as smoothly as I would like.  The time had come to purchase or build a new one.  I am not an absolute “techie” but I knew what I wanted and reasoned that I would be able to build my own system cheaper than I could buy one for.  After extensive research, “Arbico Computers” kept cropping up on various review websites  and on respected magazines’ websites such as PC Pro.

The basis for my machine won a “Best Buy” from PC Pro and so I went onto the Arbico Computers site and used their customisation tool to make the changes that I wanted by upgrading some components and adding extras to suit my requirements.  Hesitantly I registered my details with their website to save my configuration and was surprised and relieved that I did not receive any pushy telephone calls or spam emails from them - something that really stood out as recognising that I was still just browsing.

I went away for a few days and priced up how much I could build the same system myself for from the usual cost efficient computer suppliers expecting to save myself a considerable sum but was genuinely stunned that I could not do so.  “Perhaps I could buy the base machine from Arbico and add the upgrades and extras myself cheaper” I thought?  I priced up how much I could do this for and contacted Arbico again with my options and target price.  After a short discussion, they could build precisely the PC that I wanted cheaper than I could either build or upgrade myself.  My order was placed and I was due to receive my custom built PC in a week’s time…………

In four business days, my new PC arrived!! I had received updates during those days advising me it had been built, was undergoing stress testing and was being handed over to the courier and when delivery could be expected.  It arrived safely and securely packaged and had everything I had requested along with all the relevant documentation and support discs - not just one single recovery disc as too many other companies provide.  I had one minor issue in setting it up and so I emailed Arbico my issue.  Within 1 hour of sending the email, they had telephoned me and talked me through precisely what needed to be done having my PC up and running within minutes of them calling.

All in all, I am very, very impressed with both the company itself and all the staff that I have had contact with right through from the initial “just browsing” enquiry, through to the sale, product build, customer engagement, delivery and after-sales service.  They are clearly a company who employs staff with traditional and honest values - they establish precisely what you want and build it at a price that is extremely competitive, even in this economic climate.  As I said, I could not build it myself for what they charged.  Would I buy from them again?  Most definitely!!

Hello,

Firstly, apologies for the delay in replying.

This is just a short note to say thank you to both the sales and after sales team at ARBICO.  The service I received from both teams was first class. I’ve never known an aftersales team to answer in 20 seconds which you did on both occasions.  I would thoroughly recommend you and your computers to anyone who asks.

Once more thank you for your efficient and speedy service.

I purchased a computer from Arbico over a year ago and it's the best machine I've ever had. I've looked long and hard for a good and affordable computer without any luck, until a friend of mine recommended Arbico. I went to their site and I could see the potential straight away, everything about their products is just great even the way the specs are presented noting is hidden you know exactly what you are getting. The customer service are very friendly and flexible. I would recommend their computers to anyone who is looking for an affordable and powerful machine.

"Superb inexpensive machine"

Before I purchased Arbico were extremely helpful in advising on what I needed. They were honest and definitely not pushy. Once I had placed the order their communication was excellent at every stage. The computer was delivered before the date they had given me.

The computer was supplied with a wide screen and Windows 7 operating system.

The machine itself is fast and efficient and is good at multi-tasking (running more than one programme simultaneously. For the price I doubt that it could be bettered. The case is simple in design but has one slightly annoying aspect - a large red light which flashes whilst the computer is running. The cooling fan is on the noisy side but not sufficiently so to be intrusive. The screen supplied is rather basic (what would one expect at the price) but is very clear and effective.

I highly recommend this company and their product.

Value for Money!

The Sydenham office only sold me a computer system suitable for by home needs at a very reasonable price. It was delivered and installed within two working days.

The staff were very helpful and considerate and gave me an honest answer as to the computer equipment, which I needed.

Excellent service!

Very professional & helpful

I studied various computer magazines to find a good performance PC that was not too costly. I decided on the Arbico eXcel i5250 MX PC which came highly recommended by PC Advisor. I was also anxious to ensure that I was supplied with a full Windows 7 install disc to recover from any future problems with relative ease and Arbico always supply all installion software.I placed the order over the internet on the 12th July and adopted some suggestions they emailed to improve performance for relatively little extra cost. I also elected to upgrade to Windows 7 Professional. All this was accomplished effortlessly via email and the system was delivered only 8 days later and performed in a faultless manner straight from the box.

I tried to install a new W7 compatible version of Acronis to make an image of the system and the system crashed. I contacted Arbico and they sent me full and clear instructions on how to load a fresh version of Windows Professional from the supplied disc [ how glad I was that they supply all software ]. Everthing went superbly from that point on and all my remaining software is now installed and fully operational. I have used the W7 disc imaging software to keep secure backups at selected stages.

I cannot praise the team at Arbico enough for the excellent support they gave me during this period and would strongly recommend them to anyone thinking of upgrading to a new system.

My first time dealing with the companyhas been a very pleasant experience. I purchased a desktop computer but forgot to add an item (a second disc drive) I returned to the firm to have the item added and was immmediately struck by the friendlyness and the efficienct way my problem was dealt with Highly recommended and will deal again.

"A delighted customer"

I decided to buy a new computer primarily because the system requirements of Photoshop now exceed the performance capability of my old trusty Evesham machine. As that was chosen after reading PC Advisor's reviews some years ago and then proved to be a good choice, I decided to follow PCA's Top 5 listings again. I shortlisted Arbico because of their record of consistent achievement in gaining "Best Buy" and "Recommended" Awards and the positive feedback about their competent and enthusiastic service. I chose the Arbico H576Q because its specification includes a Quad Core Intel i5 processor, more than sufficient memory etc for my needs and quiet-running components; it special offer price also made it a very competitive proposition. When ordering on-line, Arbico came back with some helpful value-adding suggestions. The computer arrived within 10 days of order confirmation. It's been very easy to set up and whilst obviously much faster than the old Evesham, it's also so much quieter. Consequently, I'm a delighted new customer of Arbico.

"Excellent Value, Quality and Service"

The best. --- I own a small business and have regulary purchased PC systems from Arbico over the years. The sales staff really know there stuff and offer recommendations on the PC specs which I found partually usefull. I would have no hesitation recommending Arbico. The whole sales experience has been excellent from the initial phone calls to delivery of the order. I have only ever had to call the technical department once and my query was dealt with immediately and effectively. No negatives.

Dear Sir,

I would like to commend you on your service regarding the above mentioned order. The items arrived on the designated delivery date, and were extremely well packed and labelled, I was kept in touch with all aspects of despatch, The Computer and components were soon connected, configured and running in short order.

The only problem I had was reading the Windows Security to authenticate the Operating System, ( The inclusion of a Windows 7 Disk was a definite plus ).

I am very pleased with your whole aspect of Ordering - Advising - and Forwarding and would unhesitatingly recommend you to anyone thinking of buying a First Class Product at a reasonable price,
Regards

I'm not really used to writing positive reviews I think most people don't write them at all, why bother. It's just the bad service that gets us going and prompts a backlash on the company that did us harm. Well, that's not the case here - these guys deserve a praise.

I've researched a fair bit on the net before I decided to hand over about 1000£ to someone else in hope I will get a decent machine. Having seen some reviews on them I have opted for Arbico and it was a good decision. They not only taken the money but advised on which components to chose and how to use the money the best. Admittedly the 1st machine delivered was faulty - the screen surface was badly scratched. I called them straight away, sent some pictures and few days later had my machine up and working.

They give not only good value for the price, but also reasonable and competent customer service that was able to deal with all the trouble quickly and without much hassle. I would honestly recommend them to anyone looking for an affordable machine and decent customer service.

Here's a company that knows what providing a service means.

What a breath of fresh air it is to find a company that actually provides the ‘full monty’ in dealing with its customers. It is many a day since I’ve experienced such quick, courteous and helpful responses to my queries.

Needing a new computer last January I decided to opt for the recommendation of PC Advisor magazine and purchase a computer from Arbico. Based on other recommendations of the magazine that I had tried successfully before, and although having never heard of Arbico, I was reasonably confident that all would be well. I’m pleased to say that it has been surpassed.

Since buying the first computer and being so satisfied I have now purchased a second unit again experiencing super service and satisfaction. On my recommendation a good friend also bought an Arbico computer and to date is well satisfied.

The computers are built to a high standard and use industry leading proprietary brands for all the components. It’s also a pleasant change to be supplied with all of the original disks of the hardware and software installed.