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  Arbico Computers Limited - Frequently Asked Questions (FAQs)
I am looking for a custom built computer, but I don\'t know what I need? How can you help me decide?
Do you use high quality parts in your custom built PCs?
Where you can ship my order to?
How much shipping will be charged for a custom built computer?
Why should I buy form you, instead of some large company like Dell?
Where are you situated? Do you have a computer retail store?
How quickly can you get a custom built computer to me?
I found a PC part for cheaper than you are selling?
What is the "burn in" process?
What after sale services and warranties do you offer for your custom built computers?
Do you provide VAT receipt as I will be buying the custom built computer for a company?
I liked one of your custom built computers, but it is slightly more then my budget. Can you help me with this?
What is your TFT Dead Pixel Policy?
Do you only accept card payments or can I pay by cheque / bank drafts / postal order/ bank transfer etc?
Do your PCs come with operating system?
Does the PC come with all driver and installation disks?
Does the DVD Rewriter come with software or do I need to order something from the "Multimedia Software" options as well?
I would like to pay by bank transfer. What’s your Bank Detail?
Do you test PC via testing software before shipment?
Can I collect a PC from you?
Q1)   I am looking for a custom built computer, but I don\'t know what I need? How can you help me decide?

Ans:  

Don\'t worry. Here at Arbico we help our customers design the custom built PC of their choice by guiding them every step of the way. We aim to make our website as informative as possible and the upgrades options we offer are designed to ensure that you can customise your PC but at the same time are not bogged down with too much information. Apart from our website, we also have friendly and knowledgeable staff available via phone on 08456 25 26 27. Our team of seasoned PC designers will provide you with key product information, helpful suggestions and recommendations to meet your needs. They will even alert you to possible problems with your specification. To start simply let us know that what you would use your new custom built computer for and your budget? This will allow us to send you a targeted recommendation and walk you through all the available options so that you can make an informed decision. Just send us an email or call us on 08456 25 26 27 to get started.

Q2)   Do you use high quality parts in your custom built PCs?

Ans:  We only use quality PC parts and components. Our product range comprises brands such as INTEL, AMD, ASUS, CORSAIR, KINGSTON, GIGABYTE, MSI, MAXTOR, SEAGATE, WESTERN DIGITAL, IBM, PIONEER, LITEON, PHILIPS, NEC, XFX, FOXCONN etc. If you buy a custom built PC from us you can be sure that your PC will be built with the best of care using quality components.
Q3)   Where you can ship my order to?

Ans:  We can ship to any address in UK. At present, however, due to excessive shipment charges and the difficulty of servicing warranty outside the UK, we don't ship overseas at the moment. For credit card/debit card payments items will only be shipped to card billing address. For other payment methods such as bank transfers, bank deposits etc we can ship to any UK address provided by the customer.
Q4)   How much shipping will be charged for a custom built computer?

Ans:  The shipment charges are for our custom built computers and components vary depending on shipping address, type of shipping service, order value, size and weight of the order. When you add a computer to your cart you will see exact shipment cost and shipping options available for your order.
Q5)   Why should I buy form you, instead of some large company like Dell?

Ans:  At Arbico, we are proud of being the producers of some of the best custom built PC's available in the UK. Our machines regularly win awards in UK publications such as PC Advisor and Arbico has won the most PC Advisor Best Buy awards in the year 2007, beating some of the larger names in the industry. Also, we don't over price our PC's which means we have some of the best deals around. They may be hundreds of pounds cheaper than the high street price for similar PC's, but if you do a benchmark test you will find that they can outperform most of their competitors. Apart from building some of the fastest PC's we believe in providing you the best custom built solution coupled with an extremely responsive and personal customer service. Our customers get prompt responses to their emails and phone calls in a very professional manner, before they actually make any purchase. Larger company's as we're sure you're aware have millions of customers and so the few dissatisfied customers are lost in a sea of thousands. However, we at Arbico deal with a few hundred select PC builds every month. Most of our business comes for repeat purchases and recommendations. We depend on our customers to be satisfied in order to grow and thus we offer a high level of personal customer care. We also have a 99.9% positive feed back on eBay with over ten thousand unique customers providing a positive comment, This is a testament to the unique customer service experience that we offer, the likes of which are unheard of in the IT Industry.
Q6)   Where are you situated? Do you have a computer retail store?

Ans:  Arbico Computers Limited is based in Sydenham, South East London. We operate as an online internet business as well as an offline mail order and local high street business.
Q7)   How quickly can you get a custom built computer to me?

Ans:  We ship a custom built computer in approximately 10 working days of receiving cleared payment, compared to the average of 12-20 working days from most of our competitors. At an extra charge, we also offer priority build and ship services, which mean that an order placed on Monday would probably be delivered to you on the Friday of the same week.
Q8)   I found a PC part for cheaper than you are selling?

Ans:  At Arbico we offer some of the lowest prices in the UK. We regularly hear from customers who comment that they saved hundreds of pounds by shopping at Arbico. However, on a few occasions we also have some customers who say that they could get the PC cheaper from elsewhere. We understand this. At Arbico we do not cater to people looking for just another run of the mill £300 PC package. Apart from using quality brand name components rather than the cheapest possible parts, we have invested a substantial amount of time and money in designing a range of high performance award winning Custom Built PC's coupled with a top end customer support team. As such at Arbico we appreciate that quality comes at a price and so we don't attempt to cut corners. We don't claim that we can make the cheapest PC's out there but we can certainly claim that we can offer some of the best.
Q9)   What is the "burn in" process?

Ans:  "Burn In" testing is the process of stressing PC components to a level that they could only sustain if they are fit for use and free of defects. All our Custom Built PC's go through an extensive Burn In and stress testing process to ensure that the product that reaches you is fit to handle the stress of regular use with ease.
Q10)   What after sale services and warranties do you offer for your custom built computers?

Ans:  We offer after sales support and troubleshooting via phone and email. All our PC's are shipped with at least a One year return to base warranty that covers full Parts and Labour Costs. At an extra charge we also have other warranty options such as collect and return warranties as well as two and three year extended warranties.
Q11)   Do you provide VAT receipt as I will be buying the custom built computer for a company?

Ans:  All of our custom built computers and PC components come with a full VAT receipt. You will receive this with your order.
Q12)   I liked one of your custom built computers, but it is slightly more then my budget. Can you help me with this?

Ans:  Sure we can. The best thing to do is to call us on 08456 25 26 27 and we will discuss the custom built computer you have chosen and will give you different options to make that pc more affordable without compromising your needs.
Q13)   What is your TFT Dead Pixel Policy?

Ans:  Our TFT Dead Pixel policy can be found here
Q14)   Do you only accept card payments or can I pay by cheque / bank drafts / postal order/ bank transfer etc?

Ans:   Yes, you can pay by cheque / draft / bank transfer etc. In this case either select the package you want from our website, add it to your cart and then copy / paste the detailed specs in an email and send it to us at sales@arbico.co.uk saying you would like to order the PC Spec in your email and would like to pay via bank transfer etc. Alternatively you can simply call us on 08456 25 26 27 and we can deal with your query over the phone.
Q15)   Do your PCs come with operating system?

Ans:  Not all of our PCs come with operating systems. The best thing to do is to look at the spec of the PC you have ordered and see if the Operating System is listed on the spec or whether it says "None". If you have bought a PC without and operating system then it will come with no software apart from the drivers and any additional software you may have ordered. We do provide you the option to buy our PC's with the operating system pre installed and offer Windows Vista / Windows XP and Windows Media Center.
Q16)   Does the PC come with all driver and installation disks?

Ans:  All our PCs are supplied with the driver CDs for all the parts that are installed in the PC. Any PCs purchased with an operating system are supplied with the original license and CD supplied with the PC. We DON'T supply recovery discs. We supply the full original CDs. In short any CDs that we receive are supplied with the PC. If we don't receive a CD that means the latest drivers are supposed to be downloaded from the manufacturer's website. In all instances a motherboard driver CD is provided.
Q17)   Does the DVD Rewriter come with software or do I need to order something from the "Multimedia Software" options as well?

Ans:  You will need to order the multimedia software if you wish to burn CDs or DVDs (you will need Nero for this) or play movies (Power DVD is needed for this). To play music or data CDs or DVDs you don't need any additional software.
Q18)   I would like to pay by bank transfer. What’s your Bank Detail?

Ans:  Our bank details are as follows Account name: Arbico Computers Limited Bank: Natwest Bank Sort Code: 60 24 77 Account no. : 1 7 8 3 7 6 5 0 Please give your name as a reference if making a transfer & email us with the amount and date of payment to enable us to trace your payment promptly and ship your PC quickly.
Q19)   Do you test PC via testing software before shipment?

Ans:  Yes, we test all PCs even those purchased without an OS, by running Memtest, installing an OS (Windows 7 Home Premium usually), the drivers, PC Mark and 3D Mark. If the system is purchased without an OS we send it out sys-prepped with Windows 7 Home Premium and the customer can either format the hard drive and install another OS, or if they are planning to use Windows 7 Home Premium they only have to enter the product key and the system should be ready to use.
Q20)   Can I collect a PC from you?

Ans:  Most of our PCs are available for collection in store but a few are only available as web orders. If you could let us know which PC you are interested in, we will be able to confirm if you can collect it in store.

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10-Dec-2016